mantap55 Privacy Policy
This page describes what data we collect when you use mantap55 and how we keep that data protected. We at mantap55 understand that you provide personal information—email, name, date of birth, identification documents—to open an account and make deposits. We also collect information about how you navigate our sportsbook, live-dealer tables, slots, and esports markets. Our privacy commitments centre on secure storage, limited sharing, and transparent communication about what we do with your information.
We operate our platform in jurisdictions where applicable law permits online wagering. Your data may be stored in servers outside your jurisdiction, and we comply with data protection standards in each region where we operate. This policy applies to all mantap55 users and covers data collected through our web browser, mobile app, and progressive web app (PWA) on Android and iOS.
Data We Collect on mantap55
When you register on mantap55, we collect your email address, full name, date of birth, phone number, and national identification number. You provide this information directly during account opening. We also collect a copy of your government ID and a selfie with your ID visible; these documents support our Know Your Customer (KYC) verification process.
Beyond account data, we record your betting and gaming history—which markets you view on Liga 1, Piala AFF, and Champions League; which live-dealer tables you join; which slot games you play; how often you deposit and withdraw. We log your deposits through DANA, e-wallet, mobile banking, local payment, and online payment virtual account so we can reconcile transactions and detect fraud. We also collect your device type, operating system, browser version, and IP address to track login sessions and suspicious access attempts.
How We Use Your Information
We use your email and phone to contact you about account updates, deposit confirmations, and withdrawal status. During seasonal events—Idul Fitri, Idul Adha, Imlek tournaments, and championship runs like Piala Asia—we may send you promotional messages about new markets or bonus offers available where local law permits. You can opt out of promotional emails through your account settings.
Your identification data and deposit history enable us to verify your identity, prevent account fraud, and comply with anti-money-laundering (AML) regulations. When you request a withdrawal, we verify your account against our KYC records to confirm the withdrawal goes to the correct account holder. We retain betting history to investigate disputes—for example, if you dispute a Liga 1 match result or question a live-dealer outcome—and to calculate your account balance accurately.
We analyse aggregate betting patterns (which games are popular, which markets draw the most volume) to improve our platform, but we do not use your individual betting history to profile or target you with personalized marketing beyond what you have consented to receive.
Data Security and Where We Store It
We encrypt all data in transit using SSL (Secure Sockets Layer) and store sensitive information—passwords, payment details, ID documents—in encrypted databases. Our servers are hosted in secured data centres with restricted access and continuous monitoring.
Our infrastructure may be distributed across regions outside your jurisdiction. For example, backup servers may sit in Singapore, Mumbai, or elsewhere. We maintain the same security standards across all locations. You acknowledge this when you join mantap55; you are responsible for verifying that data storage outside your jurisdiction complies with your own country's law.
We do not retain your data longer than necessary. Your KYC documents are kept for as long as your account is active plus a retention period for regulatory compliance (typically three to five years after account closure). Betting history is retained indefinitely to support dispute resolution and audit trails.
Our Password and Session Policy
We hash your password using industry-standard algorithms so we cannot retrieve your original password. If you forget it, you request a reset link via email; you create a new password when you click that link. We recommend you change your password every 90 days and never share it with anyone, including our support team.
Your session on mantap55 expires after subject to verification of inactivity. If you use a shared device (internet cafe, family phone), always log out when you finish. We log your IP address and device fingerprint with each login to detect unauthorized access from unfamiliar locations (for example, a sudden login from Bandung when your prior activity was in Jakarta).
Third-Party Processors and Sharing
We work with payment processors to handle e-wallet, mobile banking, local payment, and bank transfers. These processors see only what is necessary to complete the transaction—your account ID, deposit or withdrawal amount, and timestamp. They do not see your full identity, KYC documents, or betting history.
Our customer support platform may log your chat messages and email tickets. Support staff can see your account balance, recent transactions, and bet history to help resolve disputes. We do not share support interactions with third parties except where required by law.
We may disclose your data to law enforcement, regulators, or courts if legally required to do so. We will notify you of such requests unless prohibited by law.
We at mantap55 do not sell your data to advertisers. Your betting history and personal information remain yours; we use them only to operate our platform and comply with law.
Your Rights on mantap55
You have the right to request a copy of the data we hold about you. Submit a request via our support form and we will provide a downloadable file of your account details, betting history, and transaction records within ten business days.
You can request that we delete your account and associated data. Deletion removes your login credentials and betting history, but we retain transaction records (deposits, withdrawals, dispute logs) for as long as required by law. You can also request that we correct inaccurate data—for example, if your name is misspelled on your account.
You may withdraw consent to promotional emails at any time through your account settings or by replying "unsubscribe" to any promotional message.
Cookies and Tracking on mantap55
Our website uses cookies—small files stored on your device—to remember your login session, language preference, and betting slip contents. These are functional cookies necessary for the platform to work. We do not use cookies to track you across other websites or build a detailed profile of your browsing behaviour outside mantap55.
Our analytics tool records page views and button clicks in aggregate form only (total users viewing Liga 1 markets, average time spent on blackjack tables). We do not use third-party analytics tools that track you across the internet; all analytics stay within mantap55's own systems.
Updates to This Policy and Contact
We may update this privacy policy to reflect changes in our data handling, new regulations, or improvements to our platform. We will notify you of material changes by email at least 30 days before the new policy takes effect. Continued use of mantap55 after the notification period constitutes your acceptance of the updated policy.
If you have questions about our privacy practices, contact our support team via email or in-app messaging. We respond to privacy inquiries within five business days.